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CHECK Berlin #3

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ENGLISH Diversity CARING

ENGLISH Diversity CARING FOR DIVERSITY! Tertianum Care is already a bit of a beacon on the subject of culturally-sensitive care for those in need and older people from the LGBTIQ community. The mobile care nursing service received the seal of quality “Lebensort Vielfalt®” (Place Of Diversity) in February. As such, it is a certified care company that takes sexual and gender diversity into account in its daily work. We spoke with Nursing Manager Annemarie Kröning about the company and her work with LGBTQ clients. Hello Annemarie and congratulations on the “Place Of Diversity” certification. What does that mean for you guys? I have been involved in the Schöneberg LGBTQ * community for many years through friends or my work in care. With the certification we want to make our attitude visible. We consider the sexual and gender diversity of our clients, residents and employees to be an essential aspect of their personality. Care is closely linked to the life story of each individual. We, therefore, train our employees so that they are not afraid to speak to the people they care for and take their individual lifestyles into account. This openness enables us to avoid tension in nursing. What services do you offer? Clients are always included in the care process together with their chosen family and / or relatives. We Tertianum Care Team want to help them participate in life as much as possible through individually-tailored medical, therapeutic and nursing measures. In addition to basic care and medical services, we also take on counseling visits, care and relief services and offer preventive care or „substitute care“ for relatives who are unable to look after the clients. In addition to the qualified nurses, we employ nurses who support with housekeeping, including ironing, washing and shopping. Our supervisors also make appointments, provide daily structure and keep company. Our strength is our emphatic and passionate team. We take care of our clients in the districts of Tempelhof-Schöneberg, Charlottenburg-Wilmersdorf and Steglitz-Zehlendorf. What are the difficulties in the everyday life of a nursing service when dealing with LGTBQ clients? On the one hand, there is a shortage within nursing training to respond to the needs of this clientele and to create an awareness for sensitive handling. On the other hand, LGBTQ clients still feel ashamed of communicating openly with caregivers. The current generation of elderly people to be cared grew up under Section 175 of the Criminal Code, which made homosexual acts between males a crime from May 15, 1871 to March 10, 1994. They experienced legalized social exclusion. It is, therefore, particularly important to actively build trust in our work in order to be able to support the clients in the best possible way in their old age at home. You also have the #careback initiative. What is this exactly? We always ask ourselves the question: “How do we get good employees and how can we keep them.” The nursing staff gives everything for our clients from the beginning to the end of the work Annemarie Kröning day. We thought that instead of spending the money for recruiting on advertising, for example, we would rather invest it directly in the employees. So we came up with the idea of ​giving them more time for their private life, through helpful services such as delivery, household or concierge services worth 120 Euro per month. The initiative is very successful because our employees recommend us because they‘re happy and we receive inquiries from applicants who are looking for exactly that. All in all, the employees are very satisfied and so are our clients. What are your plans for the future? We are a very committed team and want to bring LGBTQ culture-sensitive care to the outside world. At the moment I am working in a project group for zero stigmatization in care, especially in HIV and AIDS care, along with great experts from a wide variety of areas. As an outpatient care team, we want to help provide dignified and professional care for people with HIV at home. In addition to all this, we want to become more visible and show other companies how effective and valuable it is when you openly engage in conversation and stand by what you believe – for your patients and for your employees. Interview: Ernesto Klews Tertianum Care Nuernberger Strasse 49 10789 Berlin Phone 030 2610 6071 info@tertianum-care.de tertianum-care.de 26 CHECK | AUSGABE 3 CHECK | AUSGABE 3 27

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blu, hinnerk, gab, rik, Leo – die Magazine der blu Mediengruppe erscheinen monatlich in den Metropolen Deutschlands. Die nationale Reichweite der Magazine ermöglicht den reisefreudigen Lesern Zugriff auf alle Informationen immer und überall. Themenschwerpunkte sind neben der regionalen queeren Szene, Kultur, Wellness, Design, Mode und Reise. Unsere Titel sind mit der lokalen Community jahrzehntelang gewachsen und eng verbunden, was durch Medienpartnerschaften mit den CSD-Paraden in Hamburg, Berlin, München und Frankfurt sowie zahlreiche Kooperationen, wie der Christmas Avenue in Köln, seinen Ausdruck findet.